Club Policies

Waivers & Disclosures

All participants, including minors, non-members/guests, must sign up for an account on CourtReserve and agree to the PARTICIPATION AGREEMENT, ASSUMPTION OF RISK, RELEASE, PERMISSION, AND INDEMNIFICATION waiver. It is important for participants to read & agree to the disclosures and policies every time before finalizing a reservation.

Membership Refund Policy

No refunds shall be provided after 48 hours, or once the Member reserves and plays, whichever occurs first. Please email info@pickleb4ll.com the request to cancel your membership. We will not take phone requests. Please allow a few days for us to process your requests.

Reservations 

Court availability and Rack&Play will be available for reservation 10 days out for annual members, 7 days for monthly members, and 2 days for non-members. Private or semi-Private lessons may be booked at any time based on coach’s availability.

All reservations must be made by members, non-members, and coaches on the CourtReserve App.

On the CourtReserve app, Members and Non-members may select play-time in advance depending on their level of membership. When reserving a court, all other players must be added at the time of reservation.

Members may pay for their spot in court reservations or OpenPlay with their FlexPoints balance or choose to pay with their saved credit card. Members will need to pay for their guests with their credit card on file. FlexPoints can only be used for member’s personal reservation.

Non-members must pay for their spot on a court reservation with a credit card.
Reservation owners please make sure everyone on the reservation pays for their split. If any non-members are on the reservation and don’t pay, the reservation owner will be charged for their guests on the credit card on file. The person reserving the court must pay within 15 minutes after making the reservation. Unpaid reservations will automatically be canceled.

The person reserving the court must pay within 15 minutes after making the reservation. Unpaid reservations will automatically be canceled. 

Guests

Members are allowed to add 3 guests to their court reservations. Members will be charged the non-member price for their guests. All guests must sign up for a non-member/guest account and sign waivers prior to arrival, regardless of who is paying. Please remind your guests before arriving

Minors 5-17 who are non-members can be added as a guest for court reservations but must pay the non-member price. A Parent or guardian of the minor must add their non-member child to CourtReserve and must accompany the minor in the club at all times (see age restrictions). 

Currently 3 guests are allowed for Rack&Play. Non-members/Guests can sign up for an available spot 2 days before the scheduled play.

Cancellation Refund Policy

24 hour before reservation start for court reservations and private lessons to receive a full refund or FlexPoints credit.
3 hours before start for Rack&Play to receive a full refund or FlexPoints credit.

Medical exceptions may be considered on a case by case basis. Refunds will be credited to the member’s account balance to be used toward a future reservation.

Refund policy for special events may vary. 

Families

We do not offer family memberships at this time but you may create family groups to combine individual memberships or add a child non-member to your account. With a family group the primary members can If you would like to create a family group please email info@pickleb4ll.com to combine existing memberships or create a new family group for an existing member to add other members who haven’t registered.

Reservation Restrictions (P4A reserves the right to make changes at anytime)

Private Court Reservations: 360 minutes per player/week
Rack&Play: No Restrictions but may need to impose restrictions based on demand. 

Substitutes

For private court reservations, if you are unable to play for any reason, you are able to sub yourself out for another player  on the CourtReserve app at any time before playing. If you sub out 24 hours before your scheduled reservation, you will automatically receive a refund or credit. If you sub someone after the 24 hour cancellation time, your refund may take a few days to process. Your sub will be responsible for payment before they are allowed to play. 

Check-in

Each player must check-in at the front desk upon arrival. Members and Non-members with a CourtReserve account may scan their barcode found at the top right corner of your CourtReserve Mobile App. Guests without an account must check in with the front desk receptionist, sign up for a non-member account and sign the online waiver and non-member agreement.  

Photo

Each member is required to take a photo the first time they check-in. This photo will be assigned to your profile for the front desk to verify your identity at check-in. We will not share this profile photo outside of CourtReserve without your prior consent.

Age Restrictions


Memberships are open to anyone 12 years or older.
Members between the ages of 12 and 17 must have a parent or guardian sign them up. Parents or guardians must sign the membership agreement and a legal waiver allowing the minor to use the club with their permission. Members ages 12 – 17 must be accompanied in the club by a parent or guardian unless they are registered for a lesson, camp, or class. 

Juniors ages 5-17 are allowed in the club only when playing on a court with a parent or guardian or taking a lesson, class or in camp. P4A does not provide child care services. Non-member Juniors on court with parents or taking lessons must be signed up as a non-member/guest on CourtReserve.

  • Minors/children are not allowed to be left unattended.
  • Minors/children under 12 must be accompanied by a parent or guardian on court and around the club at all times unless they are in the care of a coach.
  • Minors/children over 12 must have a parent or guardian present in the club. 

***CAMP policy: Parent or Guardian come into the club to check out their kids. We will not allow kids to leave the facility without the parent or guardian. *** 

Attire & Footwear

Everyone must wear appropriate attire. ***you must wear a top and bottom***
Due to the special playing surface, players must wear non-marking appropriate sneakers when on court. Court shoes are highly encouraged. Flip-flops, sandals, open-toe shoes, and street shoes are restricted.

Coaching 

(Coaching is when one person of higher skill is instructing a player or feeding balls, even if they are offering it at no charge.)

  • Coaching on Pickleball4All courts is only allowed if it is one family member to another, i.e. a parent coaching their minor child. 
  • ONLY approved coaches who are under contract may coach at Pickleball4ALL and must book through CourtReserve. Paying coaches directly is prohibited.
  • Members may NOT coach or bring an outside instructor and in reverse do not solicit P4A coaches to coach you outside of the facility.

Pets 

No pets. Only certified service dogs are allowed.

Firearms & weapons

Firearms & weapons are prohibited in the club at all times.

Speakers

No personal speakers allowed. 

Photography & video

No photography or video recording without the consent of others.

Solicitation

Non-employees may not solicit employees or distribute literature of any kind on P4A premises at any time